Frequently asked questions
Order and Tracking Information
How long does it take to process orders and deliver?
How long does it take to process orders and deliver?
All orders are processed from Monday - Saturday. Please allow 1-2 business days for us to process your orders and an additional 7-15 business days for delivery.
Where can I find my order number or tracking number?
Where can I find my order number or tracking number?
Track your order here: Tracking
Upon placing an order, you'll receive a confirmation email that includes your order number. Once your order has been fulfilled, you will receive another email with the tracking number. Please check your inbox as well as your spam/junk inbox in case these emails were misdirected.
I did not receive an order confirmation or tracking number. What should I do?
I did not receive an order confirmation or tracking number. What should I do?
If you haven't received an order confirmation or tracking number via email, firstly please check your spam/junk inbox. If you are still unable to locate this order confirmation or tracking number please reach out to our customer service team at support@amourfgragrances.com. Please provide us with your name, the email used during the purchase, and any other relevant information to help locate your order.
My order status hasn't been updated for several days. Is this normal?
My order status hasn't been updated for several days. Is this normal?
Sometimes there can be delays in the tracking information being updated by the courier. If there has been no update for more than a 5 working days, please reach out to our customer support team at support@amourfragrances.com, and we'll investigate this further for you.
Fragrance Information
What are the main ingredients in Klone fragrances?
What are the main ingredients in Klone fragrances?
Our fragrances are crafted from a blend of high-quality natural and synthetic ingredients. Each product page lists specific components for that particular fragrance.
Are your fragrances cruelty-free?
Are your fragrances cruelty-free?
Certainly, at Klone, we are dedicated to upholding cruelty-free principles. Rest assured that none of our products undergo any testing on animals.
Is Klone for men, women, or unisex?
Is Klone for men, women, or unisex?
Our fragrances are designed to be enjoyed by anyone, regardless of gender. We encourage you to choose your fragrance based on your personal preference.
Usage and Care
How long does the scent of a Klone Fragrances last?
How long does the scent of a Klone Fragrances last?
The longevity of our fragrances can vary based on the specific scent and personal factors like skin type, but on average, you can expect the scent to last for 5-7 hours.
How can I make my fragrance last longer on my skin?
How can I make my fragrance last longer on my skin?
For an enduring fragrance experience, it is recommended to apply your scent to pulse points, including your wrists, neck, and behind the ears. Additionally, moisturized skin tends to retain fragrance for a longer duration. You may consider applying a fragrance-free lotion prior to applying your preferred scent to enhance its longevity.
How should I store my fragrance?
How should I store my fragrance?
Keep your fragrance in a cool, dry place away from direct sunlight. Exposure to heat and light can degrade the fragrance over time.
What should I do if I have an allergic reaction to a Klone Fragrance?
What should I do if I have an allergic reaction to a Klone Fragrance?
Discontinue use immediately if you experience any adverse reaction. If symptoms persist, please consult a healthcare professional.
Why is the roller cap not attached to the perfume bottle when it arrives?
Why is the roller cap not attached to the perfume bottle when it arrives?
We keep the roller cap separate from the perfume bottle to avoid any potential perfume spill during shipping. We have found that this is the most secure way to ensure that our product arrives to you in the best possible condition.
How do I attach the roller cap to the perfume bottle?
How do I attach the roller cap to the perfume bottle?
Attaching the roller cap is a simple process. After you unbox your perfume, you will find the roller cap separately packaged. Simply take the roller cap, remove the current cap from the bottle before attaching the new roller cap, and place it securely onto the top of the perfume bottle. Apply a little pressure until you feel the cap click into place.
Policies
What is your return policy?
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, in its original packaging, unopened or unused, and with the receipt or proof of purchase. To initiate a return, contact us at support@shopklone.com
What if my item is defective or damaged?
What if my item is defective or damaged?
Should you encounter a defective, damaged, or incorrect item, we kindly request that you promptly reach out to us at support@shopklone.com We will swiftly assess the matter and take necessary steps to rectify the situation to your satisfaction.
Are there any exceptions to your return policy?
Are there any exceptions to your return policy?
Yes, certain types of items like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gasses, sale items, or gift cards cannot be returned. If you have any concerns about your specific item, please get in touch at support@shopklone.com.
Do you have a cooling-off period for orders shipped into the European Union?
Do you have a cooling-off period for orders shipped into the European Union?
Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Kindly reach out to us at support@shopklone.com.
When and how will I receive my refund?
When and how will I receive my refund?
Once we’ve received and inspected your problem, we'll notify you about the approval of your refund. You’ll be automatically refunded on your original payment method within 5 business days if approved. Please note it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since your refund approval, don't hesitate to get in touch with us at support@shopklone.com
What steps should I take if my package is marked as delivered but I haven't received it?
What steps should I take if my package is marked as delivered but I haven't received it?
If you're experiencing issues with a package that's been marked as delivered but hasn't arrived, we apologize for any inconvenience and would like to help you resolve this situation.
First, make sure to verify the delivery by checking if the package was mistakenly placed in a different location at your premises, or possibly left with a neighbor. Next, review the delivery status and details by using the provided tracking link. We recommend that you then contact the carrier, PostPlus, directly with your tracking number, available on the tracking link. They will be able to further assist and if necessary, initiate an investigation into your package's whereabouts. If your package hasn't been found within a specified date range, please contact us again for the next steps to dispute the order with the courier.